by Mairtin Mersch Our team from Access, Card, and Parking Services (ACaPS) decided to take a closer look at our parking appeals process. We approached Megan and Molly with the Continuous Improvement team for assistance. I wrote a brief case study
The User Services Department of the Paul V. Galvin Library at Illinois Institute of Technology has recently embarked on a Service Design project with the help of SASDI’s Continuous Improvement unit in a half-day visioning session. This process allowed us to focus on the services and experiences that are most important to us and our students, rather than trying to reengineer processes without looking at the bigger picture. As a result, the group was able to identify the key service aspects that warrant the group’s focus.
The CI unit hosted its third seminar on Tuesday, December 5, 2017, at the Illinois Tech Downtown Campus, using space at the Institute of Design. We ran this seminar in October and November 2017, with the same attendee goals for each session, but in a different physical area, which allowed participants to reflect on the information away from the usual associations tied to their normal office space.
Due to expanded interest in offering an introduction to continuous improvement, the CI unit offered a second seminar on Friday, November 10, 2017, to the Illinois Tech community. With the same objectives, we applied feedback from the first seminar to make further improvements on content and delivery.
The new Continuous Improvement (CI) unit within the Office of Student Access, Success, and Diversity Initiatives (SASDI) hosted a seminar on continuous improvement and change management. In addition to colleagues from SASDI, we welcomed colleagues from five other departments across campus.
“College students should have significant practice solving complex problems with diverse groups of collaborators in order to prepare for the challenges they will face in the workplace and in civic life.” – Kathryn Peltier Campbell, Association of American Colleges and