Collaboration with Galvin Library: Service Design Project

Collaboration with Galvin Library: Service Design Project

The User Services Department of the Paul V. Galvin Library at Illinois Institute of Technology has recently embarked on a Service Design project with the help of SASDI’s Continuous Improvement unit in a half-day visioning session. This process allowed us to focus on the services and experiences that are most important to us and our students, rather than trying to reengineer processes without looking at the bigger picture. As a result, the group was able to identify the key service aspects that warrant the group’s focus.

Seminar on Continuous Improvement (December 2017)

Seminar on Continuous Improvement (December 2017)

The CI unit hosted its third seminar on Tuesday, December 5, 2017, at the Illinois Tech Downtown Campus, using space at the Institute of Design. We ran this seminar in October and November 2017, with the same attendee goals for each session, but in a different physical area, which allowed participants to reflect on the information away from the usual associations tied to their normal office space.

The Career Workshop: design your story, craft your career, understand your purpose, and deliver impact.

The Career Workshop: design your story, craft your career, understand your purpose, and deliver impact.

“College students should have significant practice solving complex problems with diverse groups of collaborators in order to prepare for the challenges they will face in the workplace and in civic life.” – Kathryn Peltier Campbell, Association of American Colleges and