Collaboration through ‘Un-workshop’

Collaboration through ‘Un-workshop’

“Collaboration leads to innovation” is a phrase I learned here at Illinois Tech during my freshman year. So why is there such a lack of collaboration between departments within the University, and what can we do to improve it? The un-workshop session helped break communication barriers and encourage collective collaboration.

Collaboration with Galvin Library: Service Design Project

Collaboration with Galvin Library: Service Design Project

The User Services Department of the Paul V. Galvin Library at Illinois Institute of Technology has recently embarked on a Service Design project with the help of SASDI’s Continuous Improvement unit in a half-day visioning session. This process allowed us to focus on the services and experiences that are most important to us and our students, rather than trying to reengineer processes without looking at the bigger picture. As a result, the group was able to identify the key service aspects that warrant the group’s focus.