The User Services Department of the Paul V. Galvin Library at Illinois Institute of Technology has recently embarked on a Service Design project with the help of SASDI’s Continuous Improvement unit in a half-day visioning session. This process allowed us to focus on the services and experiences that are most important to us and our students, rather than trying to reengineer processes without looking at the bigger picture. As a result, the group was able to identify the key service aspects that warrant the group’s focus.
The office of Career Services hosted its second The 2-Hour Job Search presentation by Steve Dalton, acclaimed author of the book by the same name. The presentation took place on Monday, October 10, in Wishnik Hall Auditorium on the