Diversity and Inclusion…where does it begin?

Diversity and Inclusion…where does it begin?

It’s beautiful isn’t it? To really try to see people we are working with, to realize that at the end of the day we all go home to something and it will affect us in our work life whether we want it to or not. Life isn’t black and white, it’s complex and messy, and the sooner we realize that each person has a struggle, a disability, and pain we can hopefully treat each other with the respect we would want in return.

Collaboration with Galvin Library: Service Design Project

Collaboration with Galvin Library: Service Design Project

The User Services Department of the Paul V. Galvin Library at Illinois Institute of Technology has recently embarked on a Service Design project with the help of SASDI’s Continuous Improvement unit in a half-day visioning session. This process allowed us to focus on the services and experiences that are most important to us and our students, rather than trying to reengineer processes without looking at the bigger picture. As a result, the group was able to identify the key service aspects that warrant the group’s focus.